TERMS & CONDITIONS
COVID
We do not discriminate regarding vaccination status, we do on the other need to maintain the government requirements for hospitality businesses per the latest executive order. If a guest is not vaccinated they are required to provide evidence of either a PCR molecular or antigen COVID-19 test taken within 72 hours of arrival. Upon arrival, the airport (SJU) offers PCR molecular COVID-19 tests on site. The service costs $110 USD and is offered from 6:00 am to 8:00 pm, seven days a week, at three test collection centers located at terminals A, B, and C.
BOOKING POLICY
Credit card processing fees are non-refundable and are typically between 3-4% of the total booking cost.
CANCELATION POLICY
Please note, if you need to cancel your Casa Alternavida Retreat reservation within 30 days of the scheduled retreat date, you will forfeit a $500 payment, unless we can fill your spot with another client or move it to another date. Cancellations made within 7 days of the retreat date are subject to a cancellation fee in the amount of 50% of the retreat cost. Fees are completely non-refundable but may be transferable to another date or person. We do not offer credit for arriving late or leaving early.
We are NOT responsible for your expenses incurred in preparation for any canceled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip. There is no exception to the cancellation policy including: flight cancellations or delays. We recommend purchasing Travel Protection Insurance through a qualified agent. If for any reason Casa Alternavida must cancel a retreat (COVID, Natural disaster, etc.), there will be 100% refund on all funds received to date. Thank you for understanding and respecting the cancellation policy.
NATURE EXPERIENCE
Casa Alternavida is a retreat house next to the national rainforest, as a result you may encounter one of many creatures that also live on the land. We have taken several measure to limit them from coming into the house and they do periodically show up. We can assist you in quickly removing them and will share the meaning of their presence should you be interested. We do not spray harmful chemicals, we use essential oils. Agreeing to staying with us acknowledges that you may be graced with some nature spirits while here.
NO KIDS UNDER 14 POLICY
We love kids of all ages and unfortunately due to the nature of the personal growth experiences of our guests we want to ensure peace and quiet for the guests. An exception to this is if you rent the whole facility, noting it is not designed for the safety of young kids.
NO SMOKING OR ALCOHOL POLICY
Anywhere on the property at any time. We are a wellness retreat facility and we want to respect the guest experience by creating safe unaltered interactions between participants.
NO PETS POLICY
We love animals but please do not bring your animals, we already have (1) well trained cat and dog that live on the property and we want to minimize disturbances. Thank you for your understanding.
PRIVACY POLICY
We are a small business and we simply want to keep in contact. We will not be selling your information to a 3rd party, or using it for anything other than conducting business, sending periodic follow-ups and keeping your information in our contact data-base.
What type of information we collect? Casa Alternavida receives, collects and stores any information you enter on our website or provide us in other forms. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. If you enter personally identifiable information on our page we will collect them (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile.
How we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information is not sold, or shared with other companies. It is used for the specific business related to Casa Alternavida.
Why we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
· To provide and operate the Services;
· To provide our Users with ongoing customer assistance and technical support;
· To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
· To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business
partners may use to provide and improve our respective services;
· To comply with any applicable laws and regulations.
How we store, use, share and disclose site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we communicate with site visitors?
We may contact you to notify you regarding your order, account balance, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
How can site visitors' withdraw their consent?
If you don’t want us to process your data anymore, please contact us at
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at
Casa Alternavida Accessibility Statement
Casa Alternavida strives to ensure that its services are accessible to people with disabilities. Casa Alternavida has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Updated: November 2021.