Privacy Policy

What Information We Collect

We collect only the information necessary to serve you and keep communication open. This includes:

Contact information – your name, email address, and phone number when you fill out a contact form or sign up for our newsletter
Booking and order information – your name, contact details, and payment information when you make a reservation or purchase through our website
Technical information – your IP address and basic browser/device data, collected automatically by our website platform (Wix) and analytics tools

We do not collect sensitive personal data such as government IDs, financial account numbers, or health information beyond what is directly relevant to the services you request from us.

How We Collect It

Information is collected when you:

Fill out a contact form
Sign up for our newsletter
Make a booking or purchase through our website

Our website is hosted on Wix.com, which automatically collects certain technical data (such as IP addresses and session data) as part of normal website operation. You can review Wix's own privacy practices at wix.com/about/privacy.

Why We Collect It

We use your information to:

Respond to your inquiries and keep communication channels open
Process bookings and payments
Send you updates or newsletters you've signed up for
Improve our website and services

We do not sell your personal information to third parties.

Analytics

We use Wix Analytics and Google Analytics to understand how visitors use our website (e.g., which pages are visited, how long people stay). This data is aggregated and does not personally identify you. Google's privacy policy can be reviewed at policies.google.com/privacy.

Payments

Online payments are processed through STRIPE and Wix's payment gateways, which comply with PCI-DSS security standards. We do not store your full credit card details on our servers.

Text Messaging (SMS)

We may offer the option to communicate with you via text message (SMS) for appointment confirmations, service updates, or responses to your inquiries. The following applies to all SMS communications:

You will only receive text messages if you have opted in to receive them.
You may opt out at any time by replying STOP to any message we send.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties.
Message and data rates may apply depending on your mobile carrier plan.

How We Store Your Information

Your data is stored securely through Wix.com's platform on servers protected by industry-standard security measures.

How We Communicate With You

We may contact you by email, phone, or text message to confirm bookings, respond to inquiries, or send newsletters you've subscribed to. You can unsubscribe from our newsletter at any time using the link in any email we send, or opt out of SMS messages by replying STOP.

Your Rights

You can request to access, correct, or delete any personal information we hold about you at any time by contacting us at contact@casaalternavida.com. If you'd like us to stop processing your data, please reach out and we will honor that request promptly.

California Residents: You may request a disclosure of personal information shared with third parties for direct marketing purposes. Send requests to: Casa Alternavida, PR 968 Km 0.87, Río Grande, Puerto Rico 00721. Please allow 30 days for a response. If you are under 18 and a registered user, you may request removal of content you have posted by calling (855) 850-0855.

Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We'll notify you of significant changes.

📧 contact@casaalternavida.com

📞 (855) 203-6179

Mailing address: 23 Calle Principal #351, Río Grande, Puerto Rico 00721